
At the start of his appointment as CEO Chris Wilesmith referred to a transformation said to involve “the single biggest investment in the history of Mitre 10”. One year into this transformation the cooperative continues to “drive efficiency, reduce costs and empower teams to focus on doing the right things for customers to create a frictionless experience”.
A series of workshops identified six key areas which the Mitre 10 NZ CEO calls “stratgic pillars”:
- Experience
- Solutions
- Inspiration
- Delivery
- Confidence
- Responsibility
You can read the entire interview in the New Zealand Hardware Journal February Edition HERE