New Zealand: Andrea Scown Appointed new Chief Executive Officer of Mitre 10 NZ.

Following the resignation of Chris Wilesmith, Mitre 10 New Zealand has just confirmed that Chief Operating Officer Andrea Scown will lead the business forward as Chief Executive Officer, with immediate effect.

This appointment is doubly significant: Andrea Scown is not only the first internal appointment as CEO of Mitre 10 NZ, but it’s also the first time the co-op will have a woman Chief Executive.

“With Andrea now taking the helm, the business is well-positioned for the future” says Mitre 10 NZ Chairman, Martin Dippie. “She has an intimate knowledge of all parts of the business and a real passion for the co-operative model. She is a strong and authentic leader who has developed excellent relationships with members and their teams.”

In her almost four years at Mitre 10 NZ, Andrea Scown has progressed from GM Retail Ops to Chief Customer Experience Office and then to the COO role in November last year. Prior to joining Mitre 10 NZ, Andrea Scown’s CV includes GM at Speciality Fashion Group, Acting CEO at EziBuy and COO at Bendon.

New Zealand: Article “How Mitre 10 is Transforming for the Future”.

In January 2021 the New Zealand Hardware Journal sat down with Chris Wilesmith, CEO of Mitre 10. Despite indicating that he would be leaving the position in September 2020 Chris Wilesmith will continue as the cooperative’s CEO following an easing of the trans-Tasman border restrictions.

At the start of his appointment as CEO Chris Wilesmith referred to a transformation said to involve “the single biggest investment in the history of Mitre 10”. One year into this transformation the cooperative continues to “drive efficiency, reduce costs and empower teams to focus on doing the right things for customers to create a frictionless experience”.

A series of workshops identified six key areas which the Mitre 10 NZ CEO calls “stratgic pillars”:

  1. Experience
  2. Solutions
  3. Inspiration
  4. Delivery
  5. Confidence
  6. Responsibility
You can read the entire interview in the New Zealand Hardware Journal February Edition HERE

EDRA/GHIN: Contribution to the United Nations Sustainable Goals.

The United Nations Sustainable Development Goals are a blueprint for a more sustainable future. We believe that the Home Improvement sector is one sector ideally placed to promote these goals, both in a way we organise our businesses and through the products and services we offer to our customers.

EDRA/GHIN have completed a recent project in which we collated some highlights of the work that the EDRA/GHIN membership complete to contribute towards these goals. This is by no means an extensive list, rather a collection of examples. All information provided was sourced from publically available information.

We fully understand that sustainability is a journey, not a destination, and we will update the document as our businesses continue to develope their own individual programmes.

The highlights of contributions to the UN Sustainable Development Goals can be found HERE.

Any reader who would like to know more about the project should contact EDRA/GHIN at info@edra-ghin.org

Trade Fairs: Management of spoga+gafa believe Trade Fair will take place.

The Trade Fair Management of spoga+gafa believe that the trade fair will take place from the 30 May to the 01 June 2021.

The spoga+gafa team are confident that the specialist trade show can, should and will be held a little over four months from now. However, time is still needed before they can better and more reliably assess what the situation will look like in early summer. Therefore, the management team will continue to observer how things develop in Europe and intercontinentally in February before a final decision is made.

The management team were also delighted to pass on that your garden lifestyle fair is in excellent shape. This is particularly demonstrated by the large number of reservations that have been received for all of the segments in all of the 14 halls.

Three events will also be held alongside spoga+gafa. The ‘Garden Summit 2021’ organised by the BHB wil take place on the afternoon of 1 June 2021. The VDG Winter Conference, the annual general meeting of the German garden centres will also take place at spoga+gafa 2021 as well as the Motoristen-Kongress.

The full Press Release can be found HERE

 

Global DIY Network: “Meet the CEO” with Carl Otto Løvenskiold, CEO of Løvenskiold-Vækerø AS.

On Wednesday 27th of January John W. Herbert, General Secretary of EDRA/GHIN, will kick-start the “Meet the CEO” series for 2021 with an interview with Carl Otto Løvenskiold, CEO of Løvenskiold-Vækerø AS.

Løvenskiold-Vækerø is a modern company with a long history, being established in 1649. The company is a leading player within commerce, real estate, forestry and agriculture, and constantly aims to take an active part in the further development of these industries in Norway.

The core values of Løvenskiold-Vækerø AS form the basis of their culture, shaping all of their actions. These core values are:

  1. Customer Focus
  2. Innovation
  3. Energy
  4. Long-Term View
MAXBO is the flagship of Løvenskiold Handel, Løvenskiold-Vækerø’s daughter company. The MAXBO chain originates from the traditional retail store for building material at Vækerø. The MAXBO concept consists of MAXBO, MAXBO Stormarked and MAXBO Proff.

The interview will take place through the The Global DIY-Network the global platform which brings together retailers, manufacturers, online players, consultants, journalists & professors, among other stakeholders from the home improvement industry.

Russia: Technosystems Striving Forward Despite Covid-19

“Crisis is a period which requires quick action in retaliation to rapid change” –  was the unofficial motto of Technosystem’s in 2020.

Analysts had predicted a 40% drop in sales in the DIY market in April and a 20% drop in May. However, the management of the Domingo chain, which has been a DIY player for almost 26 years with 13 shops in 8 cities throughout Siberia, quickly took all possible measures in reaction to the spread of Covid-19.

The outlets were equipped with individual sanitation posts, a  rigorous cleaning schedule was introduced, a wide range of socially important products were added to the range, and new standards for the delivery of goods from the online shop were introduced.

Denis Lizunov, General Director of Technosystem Management Company, said “In 9 months of 2020, the company’s turnover grew by 12% and profit by 15% compared to the same period last year. We haven’t stopped moving forward for a minute!”. He continued “Next year we plan to open seven more shops in several cities. Our priority is the mini format, designed to provide maximum comfort and convenience for our customers, and to become a portal to the showcase of our online shop.”

Further to this, from February 2021 customers of Pervomaster will be able to make use of its new mobile app. The app will offer customers a convenient product search using AI elements, the possibility to search for goods via barcode, add goods to cart in one click and see the unique price of goods as well as their own points balance.

Global DIY-Network: Interview with Sergio Giroldi, Group CEO of OBI and EDRA/GHIN President.

On Wednesday the 21st of October John W. Herbert interviewed Sergio Giroldi, Group CEO of OBI and EDRA/GHIN President.
The interview was the first in the “Meet the CEO” series on the Global DIY-Network.

Two topics dominated the discussion: the coronavirus crisis and digitalisation.

OBI are continuing to evolve their digital offer, responding to the digitalisation of society. However, Mr Giroldi pointed out that Brick & Mortar physical stores will continue to play a principal role in the home improvement retailing landscape. Mr Giroldi repeatedly emphasized that the customer’s want and need interaction with real people that can be best provided in the physical store.

In response to questions regarding coronavirus, Mr Giroldi spoke of the significantly increased sales of nearly all DIY retailers. Particularly, the Click & Collect offer for customers has proven to be an increasingly used channel. OBI are also considering offering collection of goods purchased online at a number of new “collection points”.

Sergio Giroldi also discussed the newest OBI concept stores and inner city touch points, creating increased awareness of the brand in city centres. Through the Global DIY-Network viewers have the opportunity to re-watch the interview in its entirety, virtually visit the newest OBI Future store in Marsdorf as well as their Create by OBI! store and learn about the concepts behind them.

A day before the interview Mr Giroldi was diagnosed with Corona-Virus and so the interview was conducted from his home. The whole EDRA/GHIN Team wish our President a speedy recovery.

NHS: Registrations Are Open For The 2020 National Hardware Virtual Show.

Registrations are now open for the National Hardware Virtual Show.

Taking place from October 12th – 15th the Virtual Show will feature 4 days of keynote presentations, educational seminars and product pitch panels, direct appointment setting and networking between buyers, leading manufacturers and top suppliers, and a robust virtual product showcase featuring newly launched and never-before-seen products.

Alongside the Virtual Show all registered attendees will be able to join the NHPA for their All-Industry Conference. This year’s line-up features content from industry experts, successful retailers, and channel partners including special keynote speeches from Dan Starr, president and CEO of Do it Best Corp., and Kevin Hancock, CEO of Hancock Lumber, all centered around the 2020 theme of Industry Disrupters: How Today’s Leaders Are Winning the Retail Game.

EDRA/GHIN Members should contact us at info@edra-ghin.org should they wish to register for the show

USA: NRHA Expands Membership To Include Paint, Decorating Retailers.

The North American Retail Hardware Association (NRHA) is officially broadening the reach of its membership to include independent paint and decorating store operators and will be changing the association’s name to reflect this evolution.

Effective immediately, the association will be known as the North American Hardware and Paint Association (NHPA) and will represent the interests of all independently operated hardware stores, home centers, lumberyards and paint and decorating outlets throughout North America.

“Independent hardware stores and home centers share so much common DNA with independent paint and decorating retailers that this expansion of our membership can only benefit the industry as a whole,” says NRHA president and CEO Bob Cutter. “We are excited to offer paint and decorating retailers an expanded breadth of resources, and we look forward to combining all of their ideas and insights with the already strong pool of retail thought leaders from the hardware side of the channel.”

This broadened member base will help independent retailers from across the home improvement spectrum as NHPA can now tap into a wider network of retailers for research, best practices, success stories and more.

https://yournhpa.org/

Japan: Japanese Home Improvement market-2019.

According to the Diamond Home Center magazine in Japan, the total sales of Japanese home improvement industry in FY2019 hit a record high for the second year in a row, reaching  JPY3.9 trillion, falling just short of the JPY 4 trillion wall.

However, the market as a whole is not on the same trend. Although some major companies, such as Cainz and Kohnan, have contributed to the increase in total sales, many companies have continued to remain flat.

In contrast, the total number of stores increased by 11 (excluding the Ken-Depot 66 stores consolidated by Kohnan) to 4,812, but the pace of growth has been declining over the past few years.

In the past, major companies were actively opening new stores, but more and more companies are now shifting their investment into the digital field and renovating existing stores. The trend of steering clear of new store openings is likely to continue in the future.